Return Policy

At Aquatic Lifestyle, we want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below.

1. Eligibility for Returns

You may return most items within 30 days of the purchase date, provided they are:

• Unused
• In their original packaging
• Accompanied by the original receipt or proof of purchase

2. Non-Returnable Items

Certain items cannot be returned, including:

• Opened or used products
• Perishable items
• Custom or personalized orders

3. Return Process

To initiate a return:

1. Contact our customer service team at info@aquatic-lifestyle.com to request a return authorization.
2. Pack the item securely in its original packaging.
3. Include a copy of your receipt and any accessories that came with the product.
4. Ship the item to the address provided by our customer service team.

4. Shipping Costs

You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping service.

5. Refunds

Once we receive and inspect your return, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.

6. Exchanges

If you would like to exchange a product for a different size or item, please follow the return process and place a new order for the desired item.

7. Contact Us

For any questions or assistance regarding returns, please contact us at:

• Email: info@aquatic-lifestyle.com
• Phone: +971 552514077

Thank you for shopping with Aquatic Lifestyle! We appreciate your understanding and support.